Privacy Policy

Effective Date: 5 November 2026

Welcome to the Under Oaks website (https://underoaks.co.za). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) and other applicable South African data protection legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a stay at our guesthouse, purchase our boutique wines, book a table at our pizzeria, or subscribe to our newsletter.

1. Information We Collect

We collect personal information from you directly when you interact with our website or book our services. This includes:

  • Contact Information: Name, email address, phone number, and physical or delivery address (e.g., when you fill out a contact form, register for our newsletter, or buy wine).
  • Reservation Data: Booking dates, guest details, and accommodation preferences captured when booking through our website.
  • Financial Information: Payment details collected securely to process wine purchases or lodging deposits. Note: We do not store full credit card details on our servers.
  • Automated Technical Data: IP addresses, browser types, and usage statistics gathered via essential site cookies.

2. How We Use Your Information

Under Oaks uses your information strictly to provide a premium hospitality and wine experience, including:

  • Processing, managing, and confirming your guesthouse reservations and pizzeria bookings.
  • Fulfilling and delivering boutique wine orders to your doorstep.
  • Sending you our marketing email newsletter with updates on new vintages, farm events, and special offers (you may opt out of these communications at any time using the “unsubscribe” link).
  • Responding to customer inquiries sent via our contact forms.
  • Complying with South African legal, tax (SARS), and regulatory requirements.

3. Third-Party Services & Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners required to run our business operations:

  • NightsBridge: Our guesthouse bookings are securely processed through the NightsBridge real-time reservation engine.
  • PayFast: All online payments, deposit collections, and wine sales are handled securely via the PayFast payment gateway. Your financial information is encrypted directly by them.
  • Newsletter Distribution: Your email address is shared with our secure email marketing platform solely for sending you official Under Oaks updates.
  • Couriers: We share your physical address and contact number with our logistics partners to deliver your wine orders.
  • Legal Compliance: We may disclose data if legally mandated by law enforcement or regulatory authorities.

4. Data Security

We employ industry-standard technical and organizational safety measures to secure your personal information against unauthorized access, loss, or alteration. While we do our utmost to secure your data, no method of transmission over the internet is completely infallible.

5. Your Rights Under POPIA

In terms of POPIA, you have the right to:

  • Request access to the personal information we hold about you.
  • Request the correction or update of any outdated or incorrect details.
  • Request that your personal information be deleted or destroyed from our records.
  • Object to the processing of your data, or withdraw your consent to receive our marketing newsletter at any time.

6. Cookies

Our website uses basic cookies to enhance user navigation and gather anonymous site traffic analytics. You can choose to disable cookies in your web browser settings, though some features of our website may not function perfectly as a result.

7. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your legal rights, or need to contact our Information Officer, please reach out to us at:

  • Email: info@underoaks.co.za
  • Phone: +27 (0)21 869 8535
  • Address: Under Oaks Farm, Northern Paarl, South Africa, 7620